Faq

Below you can find the answers of the some frequently asked questions
How do you ship orders?
  • We ship worldwide, on all orders.All items sent via our shipment partners UPS /Fedex.We may require our items to be signed for on receipt.
  • We can ship to FPO&APO addresses. Due to security reasons we can not ship to PO boxes.
  • We are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.
Why is my order taking so long?

Due to our each item is made-to-order we ask that you allow 8-10 business days for production time. Once your item has been shipped you will receive a shipping confirmation via email, along with a tracking number.

Are you ship internationally?

Yes, We deliver all international destinations.We ship worldwide, on all orders.All items sent via our shipment partners UPS /Fedex.We may require our items to be signed for on receipt.

When will my order ship?
  • Some items are ready to shipment in our workshop located in Istanbul In stock items dispatch time is two working days after clear payment using our shipping partners, UPS&,Fedex
  • Deliveries to US addresses will take 3-4 days, for UK and Europe 2-3 days and Australia 6-7 days.Rest of the world max 7 working days.
Is there any additional costs on delivery,is it final price?

Buyers are responsible about custom duties.(There is no additional taxes in USA for our goods ) Most countries, except USA, are subject to VAT (value added tax) and customs duties which are the responsibility of the recipient. Since rates vary by country and by what was ordered, we are not able to supply an estimated cost. Customers ordering from European countries are exempt from customs charges, however they will be billed for VAT by UPS or Fedex

Which payment methods are you accepted?
  •  We accept Mastercard, Visa, American Express, Visa Debit and Maestro via Paypal.You don't need a Paypal account .Just use the Paypal and pay it with your credit card. All payments are secure online.
  • If you want to pay with bank transfer please contact us via mail form at our contact page.
  • We retain ownership of any products ordered until we have received full payment for such products.
  • You may pay online using either your PayPal account, or any of the credit and debit cards shown below.Together they provide a secure internet payment system for both credit and debit card payment. All payment information is securely encrypted using state of the art SSL encryption.We DON'T save any credit card information to our system.
Do you accept returns?

Of course .All items can be returned for a full refund within 7 days of receipt. Buyer is responsible for the shipping costs.Please feel free to ask any questions you might have before placing an order.Personalized items can not be returned.

How to make a Return or Exchange?
  • You may Exchange any item if you are not satisfied with the size, color, or fit; Returns or Exchanges can be made for any item with a defect.  If your item has a defect, we will pay your return shipping.
  • Please contact us about any Returns or Exchanges within 14 days of receipt of your item. 
  • Returned and Exchanged items must be in new condition, unworn/unused, with the original tags. 
  • Please contact us to request a Return Authorization via email at galenleather@gmail.com  All Returns and Exchanges must be approved beforehand.  Once we have approved your return, we will send you further instructions.
Wholesale?

Of course .If you're a business that is interested in stocking Galen products, please email galenleather@gmail.com

Repairs

We stand behind our products, but we understand sometimes things just happen. We offer free repairs to any Galen product during the products lifetime. If you have an item that has a defect or needs repair please email us at galenleather@gmail.com