Covid 19 Updates
Things are increasing quickly with COVID-19. Isn’t it?
We can’t believe it.
Due to the Covid-19 epidemic spreading all over the world, we will stop the fulfillment process for 2 weeks after 23 March in order to protect our employees and public health. Maybe less, maybe more. It means ,after 23 March, we will continue to accept orders, but won't ship for two weeks. We appreciate your support to help our small business keep going, and we look forward to shipping your orders as soon as it is safe to reopen!
We will continue to remote work and answering emails., will keep you updated.
We are sending good vibes to all of you. Below you can find updates and Faq's.
Stay safe.
Galen Team
We are daily monitoring, UPS and FedEx restrictions, you can see daily suspended post codes via below links.
UPS FedEx
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Our office is still closed. However, we started to ship orders again, but we are working very limited. We ship once a week. Carriers Fedex and UPS have returned to their normal operating routines. There are delays and restrictions in some areas. Many restrictions have been lifted in Italy, Spain and China.
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Our office is still closed.
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Due to the Covid-19 epidemic spreading all over the world, we will stop the fulfillment process for 2 weeks after 23 March in order to protect our employees and public health.
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It is with great sadness that we have temporarily closed all our atelier as of today, Thursday 23th March. This is in response to the escalation of the Covid-19 crisis and as a precaution to safeguard our staff and customers during these unprecedented times.
While we are keeping our hopes high, the health, safety and wellbeing of our customers and staff is of utmost priority, and we must do our part to mitigate the spread of Covid-19 by not encouraging or requiring people to leave their homes.
Our ecommerce site continues to operate as usual, with delivery options that support social distancing to your home or to loved ones who you can’t be with at this time. Along with our social media platforms, our site will continue to be updated with the latest information on our response to this crisis, along with content and shopping inspiration we hope will brighten your days at home.
In the meantime, take care and thank you for your continued support. -
Our warehouse is observing strict hygiene protocols, including: increased hand washing per government guidelines; cleaning devices and surfaces regularly; wearing sterile gloves when packing orders and practicing social distancing. Our couriers, FedEx, can offer a non-contact alternative if you do not wish to sign for your delivery using the scanner screen.
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At this time, online order deliveries are being fulfilled but are subject to delays as we temporarily operate a skeleton staff. Our express delivery option is temporarily unavailable.
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- Austria: Service has been suspended in the following areas: 5611 Grossarl, 5612 Huettschlag, 5630 Bad Hofgastein, 5632 Dorfgastein, 5640 & 5645 Bad Gastein, 6450 Soelden, 6452 Hochsoelden, 6456 Obergurgl, Hochgurgl, 6458 Vent, 6553 See, Paznaun, 6555 Kappl, 6561 Ischgl, 6562 Mathon, 6563 Galtuer, 6580 St. Anton am Arlberg, St. Christoph, 6762 Stuben, 6763 Zuers, 6764 Lech, 6767 Warth, 6888 Schroecken, 8972 Ramsau am Dachstein, 9844 Heiliigenblut.
- France: Service has been suspended in the following areas: Mulhouse.
- Italy: Service has been suspended in the following areas - Avellino , Ariano Irpino, Atena Lucana, Caggiano, Forlì, Medicina, Sala Consilina , Salerno Polla. -Norway : Pick up and Delivery delays due to restrictions set by the Government. Potential postcodes impacted : 2448-2584, 7295-7387 and 8003-9990.
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Yes, our embossing service will continue for online purchases.
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Our Customer Service team are available to answer all enquiries and can be contacted via; contact-at-galenleather.com
